Privacy Policy

The protection of your personal data is a particular concern for us. We therefore process your personal data exclusively on the basis of the applicable statutory provisions, in particular the General Data Protection Regulation (GDPR) and Austrian data protection law.

With this privacy policy, we inform you about which personal data is collected when you visit our website and for what purposes this data is processed.

1. Controller

The controller responsible for processing personal data on this website is:

RIDE ON GmbH
Windaustraße 21
6450 Sölden
Austria

E-mail: office@rideon-soelden.com
Telephone: +43 664 228 88 90

2. General information on data processing

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, name, address, telephone number, e-mail address or IP address.

We only process personal data to the extent that this is necessary for the provision of our website, the processing of enquiries, the handling of bookings and contracts or due to legal obligations.

Depending on the processing, this is carried out in particular on the basis of Art. 6 (1) lit. a GDPR (consent), Art. 6 (1) lit. b GDPR (contract or pre-contractual measures), Art. 6 (1) lit. c GDPR (legal obligation) or Art. 6 (1) lit. f GDPR (legitimate interest).

3. Visiting our website and server log files

When you visit our website, technical information may be automatically collected and temporarily stored in so-called server log files by the web server.

This may include the following data in particular:
IP address of the device used
Date and time of access
Page or file accessed
Browser type and browser version
Operating system used
Referrer URL
Data volume transferred
Status of the page call
This data is processed in particular to ensure the secure and technically flawless operation of the website and to detect possible technical problems or abusive access.

The processing is carried out on the basis of our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in the secure and reliable provision of our website.

4. Contact

If you contact us by e-mail, telephone, contact form or other contact options provided, we process the data you provide exclusively to process your enquiry and for any follow-up questions.

The following data may be processed in particular:
First and last name
E-mail address
Telephone number
Content of your enquiry
Details of desired bike or ski courses
Desired period and number of participants
Any other information voluntarily provided
If your enquiry is related to a booking or a possible contract conclusion, the processing is based on Art. 6 (1) lit. b GDPR.

For general enquiries, the processing is based on our legitimate interest pursuant to Art. 6 (1) lit. f GDPR to be able to answer your enquiry properly.

5. Bookings and course registrations

If you book or enquire about a bike or ski course, training, tour, camp or other service with us, we process the personal data required for the execution and handling of the service.

This may include in particular:
Name and contact details
Telephone number and e-mail address
Booked service
Date and period
Number and, if applicable, age of participants
Riding or sporting ability
Payment and invoice information
Other information required for the execution of the booked service
The processing is carried out to take pre-contractual measures and to fulfil the contract concluded with you in accordance with Art. 6 (1) lit. b GDPR.

If there are statutory retention obligations, certain data will be stored on the basis of Art. 6 (1) lit. c GDPR in accordance with the statutory requirements.

6. Data of children and young people

As parts of our course and camp offerings are also aimed at children and young people, personal data of underage participants may be processed as part of a registration.

We only collect the information that is necessary for the organisation, safety and execution of the respective offer.

Registrations and bookings for underage participants must generally be made by their parents, legal guardians or other authorised persons.

7. Cookies

Our website may use cookies. Cookies are small text files that are stored on your end device and contain certain information.

Technically necessary cookies may be used to ensure that the website functions properly. The processing is carried out on the basis of the relevant statutory provisions in each case.

Cookies used for analysis, statistics, marketing or similar purposes are only used if you have previously given your corresponding consent.

You can revoke or change a given consent at any time via the cookie settings of our website with effect for the future.

8. Website development and technical support

The website was implemented by COOKIS GmbH, Franz-Xaver-Renn-Straße 4, 6460 Imst, Austria. In the course of technical support, maintenance or error analysis, it may be necessary for COOKIS to access technical data or personal data processed via the website.

If COOKIS processes personal data on our behalf, this is done in compliance with the statutory data protection requirements and, if necessary, on the basis of a data processing agreement in accordance with Art. 28 GDPR.

9. Matomo

We use Matomo on our website for statistical analysis and to improve our internet offering. This may involve processing information about page views, time spent on the site, origin of the visit, browser used, device type and technical connection data.

If Matomo uses cookies or similar technologies or enables visitor recognition, the processing only takes place after your consent in accordance with Art. 6 (1) lit. a GDPR. You can revoke your consent at any time via the cookie settings with effect for the future.

Which data is transmitted to Matomo in a specific case and where the Matomo instance is operated depends on the technical configuration of our website.

10. Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google. Google Analytics helps us to understand how visitors use our website and to improve our offering accordingly.

This may involve processing information about pages visited, duration of use, interactions, approximate location, browser and device information and technical identifiers. Google Analytics is only activated after your prior consent. The legal basis is Art. 6 (1) lit. a GDPR.

You can revoke your consent at any time via the cookie settings of our website. When using Google services, processing of data outside the EU or EEA, in particular in the USA, cannot be ruled out. For such transfers, the applicable legal requirements and guarantees must be observed.

11. Google Maps

Google Maps is integrated on our website to clearly display locations and directions. When the maps are loaded, the IP address, device and browser information and, if applicable, location data may be transmitted to Google.

Google Maps is only loaded if consent is required and after your consent has been given. In this case, the legal basis is Art. 6 (1) lit. a GDPR. The consent can be revoked at any time via the cookie settings.

12. YouTube

Videos from YouTube may be embedded on our website. When such content is played or loaded, a connection to YouTube or Google servers may be established. This may involve processing the IP address, browser and device information and details about the use of the embedded video.

YouTube content is only activated after your consent if required for data protection reasons. The legal basis is Art. 6 (1) lit. a GDPR. Data processing by Google services outside the EU or EEA cannot be ruled out.

13. Instagram and Facebook

Our website contains links and, if applicable, embedded content from the social networks Instagram and Facebook, which are offered by companies of the Meta group.

With simple links to our social media presences, data is generally only transmitted to the respective provider when you click on the link. If content, plugins or similar functions from Instagram or Facebook are embedded directly on our website, the IP address, browser and device information and usage data may be processed when these elements are loaded.

Content from social media that requires consent is only activated after your consent has been given. The legal basis is Art. 6 (1) lit. a GDPR. Processing of data outside the EU or EEA cannot be ruled out.

14. WhatsApp

Our website may offer the option to contact us via WhatsApp. If you use this function, the data you provide, in particular your telephone number, profile information and message content, will be processed via WhatsApp.

The use of WhatsApp is voluntary. For enquiries about our services or bookings, the processing is carried out in particular to take pre-contractual measures or to handle the contract in accordance with Art. 6 (1) lit. b GDPR. For general enquiries, the processing may be based on our legitimate interest in simple customer communication in accordance with Art. 6 (1) lit. f GDPR.

Please do not send particularly sensitive personal data via WhatsApp unless this is necessary. Processing of data outside the EU or EEA by the provider cannot be ruled out.

15. Online booking system HGI

We use an online booking system from HGI for the online booking of our bike and ski courses and other services. If you make a booking via this system, the personal data required for the enquiry, booking, contract handling and, if applicable, payment processing will be processed.

This may include name, address, e-mail address, telephone number, details of participants, booked services, course and date data, invoice information and other details required for the booking.

The processing is carried out to take pre-contractual measures and to fulfil the contract concluded with you in accordance with Art. 6 (1) lit. b GDPR and, if there are statutory retention obligations, in accordance with Art. 6 (1) lit. c GDPR.

If HGI processes personal data on our behalf, the processing is carried out in compliance with the data protection requirements and, if necessary, on the basis of a data processing agreement in accordance with Art. 28 GDPR.

16. Transfer of data to third countries

When using individual services, in particular Google and Meta services and WhatsApp, it cannot be ruled out that personal data will be processed in countries outside the European Union or the European Economic Area.

If such a transfer takes place, it is only carried out in compliance with the requirements of Art. 44 et seq. GDPR, for example on the basis of an adequacy decision of the European Commission or other appropriate safeguards.

17. Disclosure of personal data

Your personal data will generally only be disclosed to third parties if this is necessary for the fulfilment of a contract, there is a legal obligation, you have given your express consent or there is another statutory permission.

In the course of operating our website and our services, we may use external service providers, for example for hosting, IT support, booking or payment systems. If these service providers process personal data on our behalf, the necessary data protection agreements are concluded.

18. Storage period

We only store personal data for as long as is necessary for the respective processing purpose or statutory retention obligations exist.

After the processing purpose has ceased and statutory retention periods have expired, the relevant personal data will be deleted or anonymised, unless another legal basis permits further storage.

19. Data security

We take appropriate technical and organisational security measures to protect your personal data from loss, manipulation, unauthorised access or other unlawful processing.

Our security measures are regularly reviewed in line with technical developments and adjusted where necessary.

20. Your rights

In connection with the processing of your personal data, you generally have the following rights:
Right to information about your stored personal data
Right to rectification of incorrect or incomplete data
Right to erasure of your data
Right to restriction of processing
Right to data portability
Right to object to certain data processing
Right to withdraw a given consent
A given consent can be withdrawn at any time with effect for the future. The lawfulness of the processing carried out up to the time of withdrawal remains unaffected.

To exercise your rights, you can contact us at:

RIDE ON GmbH
Windaustraße 21
6450 Sölden
Austria

E-mail: office@rideon-soelden.com

21. Right to lodge a complaint

If you believe that the processing of your personal data violates the applicable data protection regulations, you have the right to lodge a complaint with a competent data protection supervisory authority.

In Austria, this is in particular the:
Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria

22. Changes to this privacy policy

We reserve the right to adapt this privacy policy as required, in particular if our website, the services used or the legal requirements change.

The current version published on our website applies.

Status: August 2026